Terms & Conditions

Payment & Prices

We accept payment electronically through our website using WorldPay. If you are experiencing any processing issues or would like to arrange for payment in another way please email info@sophiealice.uk.

All prices are shown in pound sterling (£). We reserve the right to alter prices at any time. It may be necessary to change prices without notice however this will not affect existing orders.

Order Confirmation

You will receive an order confirmation email as soon as you have placed an order. Please retain this as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@sophiealice.uk so that we can confirm your order has been placed successfully.

Availability

If your order is in stock we aim to dispatch it within 2 working days (for further information please see Delivery & Returns guidance). If your order is not in stock please email info@sophiealice.uk to find out when it will be available.

Product Portrayal & Website Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary. Please note there may be variations in colours dependent on the calibration and settings of individual screens. Product description are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors or omissions.

Everything on this website is subject to copyright. All material on the website belongs or is licensed to Sophie Alice unless otherwise stated.

Sophie Alice complies with all aspects of the Data Protection Act. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. Sophie Alice will not pass on private data to third parties for marketing purposes.

The type of information collected may include - Your title and name, known address, contact telephone numbers, e-mail address and order details. We will collect and store any personal details you may volunteer whilst using our services e.g. placing an order.

To help ensure that you are aware of the latest products and offers, we may also use this information to advise you of changes to our site in the future. However, if you would rather not receive this information please email info@sophiealice.uk.

Cancellation

If for any reason you need to cancel an order after submitting it, email info@sophiealice.uk as soon as possible. Keep in mind, if your order has already been dispatched, it may be too late to cancel the order. In this event, you can return the order once it is received, however you will be responsible for any delivery charges related to that order.

Feedback

If you wish to comment or complain about any aspect of your dealings with us please email us at info@sophiealice.uk. We will reply within five working days of receipt.

Legal Identity

Sophie Alice is the trading name of sole trader, Sophie Metcalfe. Registered address: 2 Eltham Grove, Bradford, LS16 7BT, E-mail: info@sophiealice.uk, Tel: 07581720801. Place of registration: Companies House.